What you need to know
All clients must read and agree to the points laid out below.
By entering into a business relationship with Mystique Designs, you (the Client) agree and consent to the following terms and conditions:
TIMEFRAME AND DELIVERY
Mystique Designs will provide the initial draft concepts to the Client within the timeframe agreed upon in the initial consultation. Please note that if we are experiencing higher than usual demand, your design will be scheduled for the next available time slot and you will be notified at the earliest possible time. Mystique Designs will post the initial designs in an email or to a web site for review by the Client. The Client will then be able to view his/her draft designs and also be able to provide feedback concerning the design.
Mystique Designs will analyze the Client's feedback and revise the designs. The revised samples will be presented to the Client within the specified timeframe. Regular working days are Monday through Friday, 9am - 4pm Eastern Standard Time, excluding Canadian holidays. Mystique Designs will continue the revision process as per the terms of the specific contract, until Client is satisfied. Once the Client has approved the final design, the Client will complete any remaining payment owed, and Mystique Designs will then proceed with the delivery phase. All requested formats of the approved logo or project are then emailed or posted to the client download area for the Clients use.
COPYRIGHT / TRADEMARKS
The Client unconditionally guarantees that any element of text or graphics furnished to Mystique Designs for inclusion in the design do not infringe on any copyright or trademarks that have been already established by another company or organization. The Client will hold harmless and protect Mystique Designs from any claim or suit arising from the use of such as furnished by the client.
Mystique Designs makes every effort to produce original artwork. If, however, we create artwork for you which accidentally infringes on any existing trademarked artwork, Mystique Designs' liability is limited only to a refund of the paid amount. Mystique Designs will do no research checking on the legal availability of the name we are creating designs for. It is the Client's responsibility to ensure that the name of their product, company or service is not already in use, and it is the Client's sole responsibility to secure a service mark or trademark to protect the rights to any name or image. Mystique Designs and it's employees will not be held responsible for any legal action that may result from improper due diligence on the availability of a company name or image.
Ownership of the final artwork becomes the full property of the Client, having unlimited, indefinite and unrestricted use of the design, only upon payment of all fees owing. Until the contract is paid in full, all materials remain property of Mystique Designs. Mystique Designs retains the right to display the artwork in their corporate portfolios and marketing materials. Unless otherwise arranged with your project manager, all stock photography is used under royalty-free licence of Mystique Designs. As such, the Client has legal rights to use the protography only within the scope of the purchased design, and all original copyright is retained by the photographer or licencing agency. Exclusive, rights-managed photography is available, but will incur additional cost.
All concepts furnished to the client are for client review and comment purposes only. Until all project invoices are paid in full by the Client, Mystique Designs will retain exclusive copyright and ownership of all design and draft materials. Ownership of final designs are transferred to the client on payment of all fees, however unless otherwise arranged in writing, Mystique Designs retains ownership of all draft materials not used in the final design.
DRAFT CONCEPT POLICIES AND COPYRIGHT
All draft concepts previewed by the client are for client review and comment purposes only. Until final design balance is received by Mystique Designs, all logos, artwork, concepts and designs remain the copyright and exclusive property of Mystique Designs. Mystique Designs reserves the right to utilize and/or reproduce any image, logo or illustration created by Mystique Designs in advertising, electronic or traditional reproduction, with the addition of any copyright and/or trademark notice that may be requested by the owner of the work. The client is granted unlimited royalty-free use of the image upon full payment of all fees. Mystique Designs retains the rights to concepts, comprehensives and all artwork involved in the design process prior to the final artwork, and is granted the right to use these logos in promotional and advertising and marketing materials.
REVISIONS AND AUTHOR ALTERATIONS
Any and all revision requests or project additions/alterations MUST be furnished to the project manager in writing. Revisions may be discussed verbally, however no work will be done until the Client submits their revisions in writing, either by Email, Mailed Letter or Fax. The Client understands that revision work, along with requests for project additions or author alterations, will incur the same hourly billable as noted in the project quotation. Revision work is not done free of charge unless otherwise arranged, in writing.
The quotation assumes a reasonable average number of revisions per design item, but on very rare occasion a project arises in which the Client requests an unusually large number of drafts or revisions. Any and all revisions will still incur the hourly rate as noted on the project quotation, and the Client confirms that any revisions or additions they request will incur this cost.
Graphic design is a professional service, not a restockable product or commodity - customers are billed for the time and expertise of our graphic designers, art/creative directors and project managers. In accordance with industry standards, Mystique Designs charges for design services by the hour (unless a flat fee has been negotiated in writing) and does not offer refunds under any circumstance (except in the case of copyright infringement as noted above).
Mystique Designs has provided an extensive public portfolio, making it easy for potential clients to judge whether the style and quality of design offered by Mystique Designs is a good fit for their organization.
All quotations given are estimates only, unless otherwise negotiated and noted in writing on your quotation. Final invoices will reflect actual hours worked on your project which may or may not differ from your quotation. The final invoice will not exceed the quoted amount by a margin of over 5% without prior notification and written authorization by the client.
A minimum deposit of 50% (based on the quotation amount) is required for all new projects, unless otherwise negotiated with your project manager. Some smaller value projects and production items may require full payment on order confirmation. Mystique Designs may (at their discretion) offer additional free inclusions or perks to clients willing to furnish upfront payment in full.
Preferred clients requiring long term and ongoing design work may be placed on a monthly billing cycle, which will allow said client to skip the quotation/deposit phase.
Deposits and payments may be made in a number of ways:
- Credit Card (Visa & Mastercard)
- Company or Certified Cheque
- Bank or Wire Transfer
- Money Order or Bank Draft
We do not accept PayPal, except at the request of long-term, known and trusted clients with flawless payment history.
We are happy to submit quotes in your local currency, however please note that credit card payments will require conversion to $CDN. If your invoice is in another currency, you are still welcome to pay by credit card, but your total will be automatically converted to $CDN during processing.
All invoices are payable on receipt, net 14 days. If the client is sending payment through the mail, we will accept a courier tracking number as notice of payment.
• Inactive Status
If there has been no activity initiated by the client on a contract in 30 days, but the client has been responsive to status requests by the project manager, said contract will be classified as “inactive”. Inactive contracts are invoiced periodically throughout the fiscal year, to ensure all parties are able to keep their records up-to-date. Please note that an inactive classification has no adverse effect on your account, provided all invoices are paid on time. If your project is incomplete and you have received an inactive project invoice, please rest assured that you are being invoiced only for work actually completed to date, and that you are welcome to re-open the project at any time. Upon payment of your invoice, you will have rights to request delivery of any design files (complete, or otherwise). Any credits (hourly or otherwise) granted to the client's account are valid and redeemable at any time pending Mystique Designs' availability, until a period of six months has passed, at which point all credits are considered null and expired.
• Delinquent Status
After 30 days, a late payment charge of 2% per month (26.82% p/a) is applied to all delinquent accounts, without exception and retroactive to the date of invoice. If the account remains in default after 60 days, or if the customer's payment is charged back to us by way of credit card fraud, cheque fraud or other crime, we will issue one final notice before turning the account over to a third-party collections agency. Late fees will continue to accrue on your account, and you will be responsible for all costs incurred for placing you in collections. Refusing to pay your bill is theft, and we take it very seriously. If collection efforts are unsuccessful, we will engage the client in litigation to collect the debt, and all copyright will revert to Mystique Designs. In such a case, we will retain the right to repossess any and all materials created for the client. The client will have no rights to use the materials in any way, shape or form, and legal action will be taken to enforce this policy.
MYSTIQUE DESIGNS WEBSITE
Unless otherwise specified and/or credited all images, artwork, text and graphics, of this site, are the copyright of Mystique Designs. All rights reserved. All other images are the copyright and/or trademark of the respective owners.
The information presented on the Mystique Designs web site is copyrighted to Mystique Designs. This copyright does not supersede any copyrights that may exist in the logos, artwork and designs presented. These works are copyright and/or trademarked by the respective owners.
Designs, original art and clip art presented by Mystique Designs are for the use of the authorized client. All art, images, designs, and material are copyright of Mystique Designs and may not be resold, added to clip art collections or any other unauthorized form of distribution or reproduction without the express written permission of Mystique Designs and the images contained within.
All material featured on www.www.mystiquedesigns.ca are offered for informational purposes only, and are offered on a 'as is' basis. ANY third party use of graphic or written material found on the www.www.mystiquedesigns.ca site, including mirroring or copying any part of the site, is strictly forbidden without the express written consent of Mystique Designs or their authorized representatives.
A note to would-be plagiarists: It's not worth it. We are an ethical company, and demand the same of our contemporaries. We actively seek out and pursue those who attempt to copy work belonging to our clients, and will prosecute to the fullest extent of the law in addition to publicly exposing discovered plagiarists. If we find a design in the public sphere that has been blatantly stolen, we will contact your client first, then we will have our attorneys contact you. We have a zero-tolerance policy on this matter.
Visitors are permitted, and encouraged to link to this site. You are welcome to link to any page or section of the Mystique Designs web site.
What information are you collecting and how are you collecting it?
Every computer connected to the Internet is given a domain name and a set of numbers, that serve as that computer's "Internet Protocol" IP address. When a visitor requests a page from within our site, our web servers automatically recognize that visitor's domain name and IP address. The domain name and IP address reveal nothing personal about you other than the IP address from which you have accessed our site. We may use this information to examine our traffic in aggregate. Our web servers do not automatically record e-mail addresses or any personal information of the visitors.
Sensitive Information Disclosure
Anyhosting account information, FTP information, or domain registrar account information provided to your design team will be kept in the strictest of confidence, will be used only by Mystique Designs developers assigned to your account, and will be used only for the purposes of setting up your website, managing your website, providing technical support, or other purposes established in writing with your project manager.
Client accounts and project file archives are stored on a dedicated, secure, in-house server that is not accessible (physically or otherwise) by anyone other than Mystique Designs' owners. For security reasons, there are no backups for this server.
Will you disclose the information you collect to outside third parties?
Mystique Designs will only disclose personal information and/or an IP address, when required by law or in the good-faith belief that such action is necessary to:
1) Cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on Mystique Designs,
2) Protect and defend the rights or property of Mystique Designs site and related properties, or visitors to the Mystique Designs site and related properties,
3) Fulfill a user's order or request.
Mystique Designs uses reasonable precautions to keep the information disclosed to us secure. We are not responsible for any breach of security or for any actions of any third parties that receive the information. We are not responsible for such third party privacy policies or how they treat information about their users
What else should I know about my privacy when online?
The Mystique Designs website may contain links to third party websites. Mystique Designs is not responsible for the privacy practices or the content of such third party websites or advertisers. We do not share any of the individual personal information you provide with the third parties to which we link. Please check with those websites to determine their respective privacy policies.
Please keep in mind that whenever you disclose personal information online through e-mail, forums, discussion lists, or unsecured pages, that information can potentially be collected by others, despite the security measures in place by the sender and/or recipient of such messages. In short, IF you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you're online.
YOUR CONSENT TO THIS AGREEMENT
Mystique Designs reserves the right to amend these terms at any time. Should it happen that a client's own terms and conditions conflict with any of the same set out on this page, this document shall be considered to be the authoritative one, unless a separate contract has been signed by the client and by an authorized agent of Mystique Designs.
Please send any questions about our policies to: [email protected]
If you have any questions about these terms, or would like information about licensing images and/or materials from Mystique Designs please feel free to contact us.
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